Account Frozen

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Account Frozen

Postby xolto » Wed Jul 10, 2019 6:07 am

I purchased Town of Salem and my account is frozen despite having it on my steam account. I may have linked the Town of salem account to another steam account but that account is no longer in my possession. Can anyone help me with this issue?
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Re: Account Frozen

Postby Jerme » Wed Jul 10, 2019 10:45 am

May I know why that other account would not be in your possession anymore?
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Re: Account Frozen

Postby xolto » Wed Jul 10, 2019 12:08 pm

That account has been hijacked and has a ban, quite a long time ago (2016). The account now is restricted due to the hijackers using the account to commit fraud.
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Re: Account Frozen

Postby Jerme » Wed Jul 10, 2019 1:35 pm

I've given the devs a heads up about your trouble. Lets see what can be done.
Visit my role suggestions and give me feedback: http://www.blankmediagames.com/phpbb/viewtopic.php?f=27&t=28949

I tend to write small stories into my will and dislike Forgers and Janitors for removing them.

If you see a Grim Reaper called 'Zoroark', know that you might have encountered me.

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Re: Account Frozen

Postby shapesifter13 » Wed Jul 10, 2019 1:55 pm

If you send us an email at Info@BlankMediaGames.com with your username, and a link to both Steam profiles, from the email used to create the game account we should be able to get you fixed up.
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Re: Account Frozen

Postby xolto » Wed Jul 10, 2019 4:45 pm

I have send the email just now.
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Re: Account Frozen

Postby xolto » Sat Jul 13, 2019 1:57 am

How long does it usually take for the staff to acknowledge the email?
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Re: Account Frozen

Postby Flavorable » Sat Jul 13, 2019 2:17 am

xolto wrote:How long does it usually take for the staff to acknowledge the email?


After you've replied to the automated e-mail you receive after e-mailing them the first time, it takes 3-5 working days.
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Re: Account Frozen

Postby xolto » Mon Jul 22, 2019 1:06 am

Hello there, I have not recieved a reply from the email for a week, and i still continue to have this problem...
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Re: Account Frozen

Postby Jerme » Mon Jul 22, 2019 2:03 pm

Did you reply to an automatic reply sent to you?
Visit my role suggestions and give me feedback: http://www.blankmediagames.com/phpbb/viewtopic.php?f=27&t=28949

I tend to write small stories into my will and dislike Forgers and Janitors for removing them.

If you see a Grim Reaper called 'Zoroark', know that you might have encountered me.

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