Hey Townie!
Your request (XXXX) has been received and is being reviewed by our support staff.
Below are several of the most common questions we get asked. If your question is answered by one of these, please let us know that you are good to go by replying to this email!
I have forgotten my password?
You can request a password reset through this web page form: https://www.blankmediagames.com/help/re ... dreset.php
I would like my account deleted.
If you just fill out the information on this webpage you should get an email that will let you delete your game account, forum account, and PTR account with us, along with any and all other information about your existence on our platform in accordance with the GDPR: https://www.blankmediagames.com/help/re ... letion.php
Why was I suspended/banned?
You can send a PM with the text "all" to the trial bot to see all your reports.
memberlist.php?mode=viewprofile&u=4156314
To appeal a ban you will need to post here: viewforum.php?f=40
My account was frozen on Steam due to a refund.
When you purchased the game on Steam you received 2,000 Town Points, double Merit Points earned, and the Steambot skin. Due to refund abuse we have started to crack down of people that refunded the game after claiming these rewards. You will need to repurchase the game on Steam from the Steam account you originally used to purchase the game. If you have the game in your Steam library currently try logging in, if you get the error and it is in your library, then close the app, and try again and it should work.
To add additional comments, reply to this email.
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