Account Frozen

[xolto]

I purchased Town of Salem and my account is frozen despite having it on my steam account. I may have linked the Town of salem account to another steam account but that account is no longer in my possession. Can anyone help me with this issue?

[Jerme]

May I know why that other account would not be in your possession anymore?

[xolto]

That account has been hijacked and has a ban, quite a long time ago (2016). The account now is restricted due to the hijackers using the account to commit fraud.

[Jerme]

I've given the devs a heads up about your trouble. Lets see what can be done.

[shapesifter13]

If you send us an email at Info@BlankMediaGames.com with your username, and a link to both Steam profiles, from the email used to create the game account we should be able to get you fixed up.

[xolto]

I have send the email just now.

[xolto]

How long does it usually take for the staff to acknowledge the email?

[Flavorable]

How long does it usually take for the staff to acknowledge the email?

After you've replied to the automated e-mail you receive after e-mailing them the first time, it takes 3-5 working days.

[xolto]

Hello there, I have not recieved a reply from the email for a week, and i still continue to have this problem...

[Jerme]

Did you reply to an automatic reply sent to you?

[xolto]

I double checked the email and can confirm that I had reply to the automatic email.

[Jerme]

I've given our community coordinator a heads up, I hope he will get back to you soonish.

[xolto]

Alright, Thanks for your help Jerme!