payment bug

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payment bug

Postby Jur0 » Fri Jan 11, 2019 1:30 pm

Hello,
I made a payment and still can't play. It's like nothing happened. Got confirmation on my e-mail. If this post is in wrong section it's just because i can't see any help section. After few minutes i got mail that my payment was refunded. My question is how can I play this game?
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Re: payment bug

Postby Jerme » Fri Jan 11, 2019 1:34 pm

Was there any info given why your payment has been refunded?
You could play the game when you buy mobilepremium, webpremium, or buy the game on Steam and link your account with it. When you payment gets through, that is.
I know that payment via paymentwall on web may take some time.
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Re: payment bug

Postby Jur0 » Fri Jan 11, 2019 1:41 pm

No, there was no messege why it was refunded. The transaction was for webpremium
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Re: payment bug

Postby Jerme » Fri Jan 11, 2019 4:52 pm

A payment being refunded is not a bug of the game, since the payments are done via a third party provider.
Visit my role suggestions and give me feedback: http://www.blankmediagames.com/phpbb/viewtopic.php?f=27&t=28949

I tend to write small stories into my will and dislike Forgers and Janitors for removing them.

If you see a Grim Reaper called 'Zoroark', know that you might have encountered me.

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Re: payment bug

Postby Jur0 » Sat Jan 12, 2019 8:20 am

Subject to close. I already bought the game on steam. Money is back.
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Re: payment bug

Postby Flavorable » Sat Jan 12, 2019 10:53 am

Locking as per request.
Steam ToS Moderator and Bug Report buttinsky.
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