The verification code I got to reset my password won't work

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The verification code I got to reset my password won't work

Postby 20886432 » Sat Jun 15, 2019 12:47 am

Every time I have blankmediagames send me a verification code it always says "The activation key you supplied does not match any in the database."
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Re: The verification code I got to reset my password won't w

Postby LevinSnakesRise » Sat Jun 15, 2019 4:33 am

Can you please try this link?
ucp.php?mode=sendpassword
Please contact BMG with any questions regarding your account issues;
support@blankmediagames.zendesk.com

Thanks.
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Re: The verification code I got to reset my password won't w

Postby 20886432 » Sat Jun 15, 2019 5:24 am

I tried that already and it doesn't work.
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Re: The verification code I got to reset my password won't w

Postby 20886432 » Sat Jun 15, 2019 9:26 am

Someone, please... I love this game.
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Re: The verification code I got to reset my password won't w

Postby LevinSnakesRise » Sat Jun 15, 2019 1:28 pm

Unfortunately at this point, if that link doesn't work, and the one in the email you got originally from BMG when registering doesn't work, you'll need to send in an email and ask them to assist you;
info@blankmediagames.com

Make note that when you first email them, it'll send you an automated response. Read through it, and then respond, so they get the actual email from you, following their isntructions in the automated email.

Thanks!
Please contact BMG with any questions regarding your account issues;
support@blankmediagames.zendesk.com

Thanks.
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LevinSnakesRise
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Re: The verification code I got to reset my password won't w

Postby LevinSnakesRise » Sat Jun 15, 2019 4:30 pm

As a second resort while you wait for Developers; have you tried your old email instead of your current one? If not, I know it sounds silly, but give the old one a try.
Please contact BMG with any questions regarding your account issues;
support@blankmediagames.zendesk.com

Thanks.
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