KatiyaKramer wrote:Rittzy wrote:Hello, my suggestion for this game company is to hire active admins. There is only 1 who has been online since January 4th and I have been trying to contact him since the 8th and he has simply ignored me. There needs to be SOME WAY for your customers to reach your company, through an e-mail, or a ticket, or literally anything.
The team at BMG is relatively small. I've been told that the actual paid Development team for TOS is at 5 people. Everyone else who is in an admin role, a GMod, or a judge or juror for Trial, does it 100% voluntarily. And only the devs themselves can check the emails like that.
Also, you must keep in mind that with the recent data breach, the devs have been swamped with various emails asking for their accounts to be deleted and dealing with the overall repercussions of the breach happening in the first place. You gotta give them time.
GetYourFix wrote:It would be nice if there were active admins, but even some of the most popular games (think COD) don't have a huge admin staff.
I imagine it's harder to get with a tighter budget, too. I don't think an admin would be $50-$70k/year (unless they program or something like that) - That job would probably pay closer to $30k, almost max. $14/hour. Still, that's a lot of money for a smaller game.
The best way to get more admins might be offering higher ELO players incentives for doing those kind of things. Like, you can unlock skins or something. I'm sure higher tier players would like a cool, premium-looking and unique skin.
That's just my idea, though. Invite your friends to help the community out or do a few trials... That's a good place to start!
Edit: Changed "he" to "they" before programming... Most programmers are male, so I put a selective word in there. T_T
GetYourFix wrote:Hi fable979,
Thank you for your reply!
I'm a little bit confused who you mean when you say "they" - if you mean jurors, I'm not so sure. I think a lot of higher ranked players would kind of enjoy going through reports. I'm not sure if they do it now, but they're obviously committed to the game... Being a juror may be an easier sell to them than to someone who is more casual.
Those people are the ones who know the rules the best and have seen the most - and they're sweaty tryhards, so being a juror makes sense.
It's just an idea. I think it's a natural fit.
Thank you for your time, and I hope your day is going well!
Best regards,
GetYourFix
fable979 wrote:GetYourFix wrote:Hi fable979,
Thank you for your reply!
I'm a little bit confused who you mean when you say "they" - if you mean jurors, I'm not so sure. I think a lot of higher ranked players would kind of enjoy going through reports. I'm not sure if they do it now, but they're obviously committed to the game... Being a juror may be an easier sell to them than to someone who is more casual.
Those people are the ones who know the rules the best and have seen the most - and they're sweaty tryhards, so being a juror makes sense.
It's just an idea. I think it's a natural fit.
Thank you for your time, and I hope your day is going well!
Best regards,
GetYourFix
People have high elo because they spend a lot of time playing the game not doing the reports. If you spend a lot of time going through reports, your rank can't be high.
KatiyaKramer wrote:Rittzy wrote:Hello, my suggestion for this game company is to hire active admins. There is only 1 who has been online since January 4th and I have been trying to contact him since the 8th and he has simply ignored me. There needs to be SOME WAY for your customers to reach your company, through an e-mail, or a ticket, or literally anything.
The team at BMG is relatively small. I've been told that the actual paid Development team for TOS is at 5 people. Everyone else who is in an admin role, a GMod, or a judge or juror for Trial, does it 100% voluntarily. And only the devs themselves can check the emails like that.
Also, you must keep in mind that with the recent data breach, the devs have been swamped with various emails asking for their accounts to be deleted and dealing with the overall repercussions of the breach happening in the first place. You gotta give them time.
Rittzy wrote:I messaged every Admin almost 2 years ago and never got one reply. That's really fucking stupid.
dolphina wrote:Rittzy wrote:I messaged every Admin almost 2 years ago and never got one reply. That's really fucking stupid.
maybe they thought you were spamming
also that’s a hell of a necrobump
Rittzy wrote:I messaged every Admin almost 2 years ago and never got one reply. That's really fucking stupid.
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