Can’t Load/Redownlad iOS Game and Can’t Play

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Can’t Load/Redownlad iOS Game and Can’t Play

Postby Jvandiver1 » Tue May 28, 2019 11:17 am

I had the game on my phone and iPad. I purchased the full upgrade to Coven. App Store says it downloaded, but your game app said it wasn’t delivered to me. I logged out (23 times over a 22 hour period), logged back on and same
Problem. I deleted the game from both phone and iPAd. Restarted both and then re-downloaded app from App Store. Now the game won’t load at all. It tells me to check my Wifi (WiFi is 100% on), logout and re-login (same problem each time) and last option, delete game and re-download which I’ve tried to do 11 times and still get same message at about the 8% mark when game tries to load.

What’s the deal? Why can’t I even redownload and start the normal
Game? So now I’m $10 in for a game I really want to play and can’t even get it to load on any of my devices. I registered the game when I first got it and i’m A registered user in your system. What more can I do??

Frustrated,
Jason
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Re: Can’t Load/Redownlad iOS Game and Can’t Play

Postby Flavorable » Tue May 28, 2019 11:22 am

-> Moved to Mobile Bug Reports. Jerme will get back to you if he has any ideas.
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Re: Can’t Load/Redownlad iOS Game and Can’t Play

Postby Jvandiver1 » Tue May 28, 2019 11:33 am

Thanks for the help. Wasn’t sure where to post this message. Apologize for multiple posts.
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Re: Can’t Load/Redownlad iOS Game and Can’t Play

Postby Jerme » Tue May 28, 2019 10:11 pm

I currently see not a possible way to have this addressed on the userside. This could occurr because of the ddos potection of cloudFlare, so trying sometimes might eventually work when its not "active". I suggest you could try entering the BMG website with your phone, and retry afterwards.
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Re: Can’t Load/Redownlad iOS Game and Can’t Play

Postby Jvandiver1 » Wed May 29, 2019 7:10 pm

Didn’t work.
I can finally load the game on my phone and it shows that I paid for both The mobile version and Coven but it will not allow me to play Coven. Keeps telling me I have to buy it and when I do iTunes tells me
I own it. I’ve removed it from my phone and reloaded about 10 times and all I can is play the classic version. I give up.
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Re: Can’t Load/Redownlad iOS Game and Can’t Play

Postby Jerme » Thu May 30, 2019 2:01 am

The game API does tell me that you currently do not own Coven.
Do you possibly have the receipt for your purcahse?
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Re: Can’t Load/Redownlad iOS Game and Can’t Play

Postby Jvandiver1 » Fri May 31, 2019 8:34 pm

I have 3 iPhone screen shots I can send you if you tell me how.
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Re: Can’t Load/Redownlad iOS Game and Can’t Play

Postby Jerme » Tue Jun 04, 2019 10:02 pm

Upload them to an image hosting site and link them, at least if this issue still persists for you.
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