purchased but not yet received (mobile premium)

[crisj16]

so i did purchase the mobile premium for $5 and it says that it has been successful but the items haa not been given to me yet.

ive sent email to the town of salem but i still havent got any replies

my purchase was at around 7:30 pm wib 3 jan 2020

[Jerme]

When you haven't gotten an automatic reply, I suggest that you check your junk and spam folder and possibly whitelist info@blankmediagames.com and noreply@blankmediagames.com so that you can receive mails.

[NamelessQ]

Forgive me mods for posting so much just trying to help.

Hey just throwing it out there I've had the same issue with my game but I got it working by going to the options and hitting reload game and it worked. I previously redownload the game and relaunched it multiple times but I just did this now and it worked so if you havent gove it a shot.