iOS game crashes

[FatalSaber]

I’m really frustrated. I haven’t finished a game all day because my game keeps crashing. I’m using an IPad Air version 12.4.3 and the game version is 3.0.23 someone please help me fix this, I just want to play the game.

[Jerme]

How is the app reacting? Does it simply close?
Do you see a pattern in the crashes?

[FatalSaber]

Yea it jus closes. Only during games. But I turned off pets and other things and that seemed to help. Although the game still closes sometimes at the end of a match

[Jerme]

I believe such closings should get sent to BMG for analysing purposes. After a few fixes/tweaks to the Steamversion will the mobile version be updated, which hopefully fixes some of the crash/closing causes.

[TokyoJynx]

Hi Jerme,

If the game knows when our iOS app crashes, then how come we still lose 30 points for crashes not disconnects. And why does my app crash occasionally? It is the latest update. Also I can reload the game in 15 seconds but how come I can't get back into the game I crashed out of?

Kind Regards

[Jerme]

Greetings,

the client knows that it crashed, but the server only knows you disconnected and thus acts accordingly, which is why the elo penalty is applied.
I do not know why the app is crashing, there are some possible reasons, some are connected to the phone (not enough memory, heated up...) and some are with the client of having encountered a not caught exception that cannot be processed. There could be more, but I am not an app developer.
The latest version of the mobile app is quite old atm, but it will be reviewed soon again.
You cannot return to the game, as there is no reconnection system prepared yet,