Premium purchased but actually not.

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Premium purchased but actually not.

Postby ZiggietheGreat » Thu Dec 12, 2019 7:12 pm

I bought mobile premium a few hours ago, have restarted the app a few times, and I still recieve oh flummery, and I still don't have any of it. Considering I payed for it, I'm concerned that I have not recieved my phone bird. :|
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Re: Premium purchased but actually not.

Postby LevinSnakesRise » Fri Dec 13, 2019 7:51 pm

Hi there guys.

You will need to email the Developers with your receipt of your purchases and your usernames via info@blankmediagames.com and let them know about your error message.

Be sure to respond to the automatic email that will be sent in response to your email so that the Developers will know you guys still need help.

Thanks!
Please contact BMG with any questions regarding your account issues;
support@blankmediagames.zendesk.com

Thanks.
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Re: Premium purchased but actually not.

Postby Transcender » Fri Dec 13, 2019 11:13 pm

Naru2008 wrote:Hi there guys.

You will need to email the Developers with your receipt of your purchases and your usernames via info@blankmediagames.com and let them know about your error message.

Be sure to respond to the automatic email that will be sent in response to your email so that the Developers will know you guys still need help.

Thanks!

Id like to add to this and say the devs may take a while to respond after due to a backlog issue, so sit tight after you do!
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