Purchased mobile Coven - Not activating

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Purchased mobile Coven - Not activating

Postby cphilanthropist » Sun Jun 02, 2019 7:17 am

https://imgur.com/33aps57

I bought it 13 hours ago but I didn't get it.
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Re: Purchased mobile Coven - Not activating

Postby shelboo » Sun Jun 02, 2019 1:06 pm

Hi! Sorry to hear that your Coven purchase is acting up. Here are the steps to follow:
Naru2008 wrote:Q: What should I do if I don't get the Bundle or username I paid for?

A: If you have made a purchase for a Bundle/Username you paid for and you don't immediately have the content, please do the following;

  • First, try logging out of the game and logging back in directly after checking and seeing the content isn't there. Sometimes that is all it takes for the content to load in.
  • If that doesn't give you your bundle's content/name change, double-check your payment method (Steam Wallet, PayPal, etc.) to see if the money was removed.
  • If the money was taken out, check your email for a receipt. If you still don't have the Bundle's items or the name change after 24 hours, please email info@blankmediagames.com with your Username, the receipt, and the name of the Bundle purchased/the username you tried to purchase.
  • If the money wasn't taken out, unfortunately you did not purchase the Bundle/username, either due to an issue with your client, or an issue with the server. :( You will need to wait for the Bundle to pop-up again and attempt to purchase it again.



Cheers
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Re: Purchased mobile Coven - Not activating

Postby cphilanthropist » Sun Jun 02, 2019 1:07 pm

Now I bought it on Steam and it works. Is there a way to make a refund request for this one?
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Re: Purchased mobile Coven - Not activating

Postby Naru2008 » Sun Jun 02, 2019 2:29 pm

cphilanthropist wrote:Now I bought it on Steam and it works. Is there a way to make a refund request for this one?

Please follow the instructions provided by Shelboo above by emailing the Developers. Unfortunately I cannot give you an estimate of when they will respond to you. Apparently they're backed up by about a week at the current moment.
I cannot reset your password, change your email, etc. Please email the Developers via info@blankmediagames.com and wait for them to respond.


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