cannot get into trials due to old account

Bug reports for the Trial System

cannot get into trials due to old account

Postby 123Bagel » Sat Jun 30, 2018 8:48 am

i logged onto the forums with another account that had very few games on it. i tried to get into trials and realized i need to be on my main account for it to work. well easier said than done. i log on to the other account on the forums however when i go to gamesplayed or trials it shows my old account. i can only access trials with another browser or incognito tabs. can you guys fix it so that the account logged in on the forums is tried for the trials, not the first account
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Re: cannot get into trials due to old account

Postby Flavorable » Sat Jun 30, 2018 10:19 am

Log out of the forums, clear your browser cache, log back in with the account with 150+ games played, then go to the Trial System.
No reply to your support ticket after 15 business days? PM me with your ticket number.

You may PM me for clarifications on appeal verdicts, but keep in mind the verdict will not change.

Do you have 151+ games played and want to help rid the community of toxic players and gamethrowers? Join the Trial System today: https://www.blankmediagames.com/Trial/#start

Also, check out the Trial System Discord Server: https://discord.gg/K5SnyJS
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Re: cannot get into trials due to old account

Postby Jerme » Sat Jun 30, 2018 9:56 pm

Pllease clear your cookies related to Trial and the BMG homepage. After that you log back in with your account and you are good to go.
Disclaimer: I try to abide by the game's softfilter and use the appropriate replacements, when I am using the forums. Those will be set in brackets. Example: [tarnation]
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