Changed my username-- issue accessing Trials.

Bug reports for the Trial System

Changed my username-- issue accessing Trials.

Postby Corndogbin » Fri Apr 30, 2021 6:51 pm

Hello,
Recently I changed my account name from "Moijol" to "Corndogbin," and received the following message when trying to use the trial system;

Failed to authenticate your account. If you changed your TOS username, and your forum account name did not update alongside it, please contact support.
DEBUG INFO BELOW.
Query result (should not be blank):
Query error: Array ( [0] => 00000 [1] => [2] => )
PDO error: Array ( [0] => 00000 [1] => [2] => )
If you see this, please send this information to TurdPile.

Any help at all would be appreciated.
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Re: Changed my username-- issue accessing Trials.

Postby LevinSnakesRise » Sat May 01, 2021 8:50 pm

Hi there.

I've fixed this and changed your username on both accounts. Assuming you owned Corndogbin prior already, you had 3 accounts total. You can now log out of the forum, clear cookies, then relog as Corndogbin and then access Trial System.

Cheers!
I'm the Admin for BlankMediaGames however I am not an employee and cannot reset your password or change your email.
Please email the Developers below to open a ticket and have them assist you;
support@blankmediagames.zendesk.com


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(I do not handle appeals outside of the Appeals forum, including via PMs, Discord Messages, and the like. Please do not contact me about your appeal. My appeal decisions are final. Thank you.)
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