Bought bundle at steam and didn't receive items

Bugs reports for the Steam Client

Bought bundle at steam and didn't receive items

Postby Pavvko » Thu Feb 07, 2019 12:41 pm

I bought today vampire bundle and didn't get skins and 1500 coins.

Screenshots:
https://i.imgur.com/TP2pXXA.jpg - bundle
https://i.imgur.com/IQijRPr.png - purchase history
https://i.imgur.com/T31pznS.jpg - townies
https://i.imgur.com/eDTOtgZ.jpg - houses
https://i.imgur.com/jIvt58b.jpg - money balance
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Re: Bought bundle at steam and didn't receive items

Postby Jerme » Thu Feb 07, 2019 10:56 pm

Please read this thread: viewtopic.php?f=38&t=48599 - Their response time is currently quite high and would be around 5-10 working days afaik.
Keep in mind that the items are granted after the money has reached BMG, so if the transaction is taking some time, the items will also take a while to be given.
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