Sign in with Steam bugged?

Bugs reports for the Steam Client

Sign in with Steam bugged?

Postby Bodhrak » Wed Jan 02, 2019 6:14 pm

Using the Steam client of the game, typing in the login info by hand works fine, but using the green button and typing in the PW gives this weird error
Code: Select all
RegisterAccountPopup - IO Error: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error2032" errorID=2032]

What's up with that?
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Re: Sign in with Steam bugged?

Postby Flavorable » Wed Jan 02, 2019 6:16 pm

Got some more people with the same issue. Looking into it.
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Re: Sign in with Steam bugged?

Postby Bodhrak » Wed Jan 02, 2019 6:32 pm

Seems to be working again. No more errors.
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Re: Sign in with Steam bugged?

Postby Flavorable » Thu Jan 03, 2019 4:17 am

Awesome. Thanks for letting me know.
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Re: Sign in with Steam bugged?

Postby lilmamapanda » Thu Jan 03, 2019 3:43 pm

I'm now having that same login issue over and over. I changed my password in the steam itself. I never saw no email i clicked on or nothing. Just changed it on my own. And it keeps coming up that error now.
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Re: Sign in with Steam bugged?

Postby Flavorable » Thu Jan 03, 2019 5:56 pm

I'm fairly sure it has to do with the instability on the website right now. Thanks for updating me. For now, I can only advise you to try again at a later time.
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Re: Sign in with Steam bugged?

Postby Tiltedcomedian » Sat Jan 05, 2019 7:43 am

Watching this thread as I also have issues logging in both via regular and Steam credentials.
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Re: Sign in with Steam bugged?

Postby Flavorable » Sat Jan 05, 2019 8:52 am

Tiltedcomedian wrote:Watching this thread as I also have issues logging in both via regular and Steam credentials.


What error are you getting?

lilmamapanda wrote:I'm now having that same login issue over and over. I changed my password in the steam itself. I never saw no email i clicked on or nothing. Just changed it on my own. And it keeps coming up that error now.


Reinstall Town of Salem and Adobe AIR and then restart your computer.
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Re: Sign in with Steam bugged?

Postby Tiltedcomedian » Sat Jan 05, 2019 2:01 pm

Error - incorrect password
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Re: Sign in with Steam bugged?

Postby Flavorable » Sat Jan 05, 2019 2:29 pm

Tiltedcomedian wrote:Error - incorrect password


Do you have any of the following characters in your password: < > &

If so, try changing them to any other alphanumerical character and you should be fine.
No reply to your support ticket after 15 business days? PM me with your ticket number.

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Re: Sign in with Steam bugged?

Postby KGEvans » Sat Jan 05, 2019 7:03 pm

I am also encountering an issue with the Sign in through STEAM button.
I am able to log in fine with the actual login however the button turns up with a dialog box simply saying "Disconected." after a short flash of "Verifying..."

I started encountering this issue after I changed my password to the account. I am using the same computer as before.
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Re: Sign in with Steam bugged?

Postby Jerme » Sun Jan 06, 2019 12:45 am

When you see "Disconnected" it means that the stored password is not correct anymore. Please hit "clear password" and then click the green "sign it with Steam"-button again and type in your new password. After this you should be able to login just fine again.
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Re: Sign in with Steam bugged?

Postby Tiltedcomedian » Mon Jan 07, 2019 9:11 pm

Flavorable wrote:
Tiltedcomedian wrote:Error - incorrect password


Do you have any of the following characters in your password: < > &

If so, try changing them to any other alphanumerical character and you should be fine.


No, none of them.
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Re: Sign in with Steam bugged?

Postby Jerme » Mon Jan 07, 2019 11:08 pm

@Comedian: Are you sure you have typed in the correct password? There are a few symbols, along with the mentioned ones, that have some issues, since they might get encoded/masked. Also, do you type in your ToS password, or your Steam password? You need to type in the former.
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Re: Sign in with Steam bugged?

Postby Tiltedcomedian » Tue Jan 08, 2019 9:06 am

Jerme wrote:@Comedian: Are you sure you have typed in the correct password? There are a few symbols, along with the mentioned ones, that have some issues, since they might get encoded/masked. Also, do you type in your ToS password, or your Steam password? You need to type in the former.


Tried both, multiple times.

I'll - actually wait, I'm a goof. I'll try changing it after work.
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Re: Sign in with Steam bugged?

Postby Jerme » Tue Jan 08, 2019 11:32 am

Alright, please report back with the result, so that either we know its fixed, or to find out possibly other solutions.
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Re: Sign in with Steam bugged?

Postby Tiltedcomedian » Wed Jan 09, 2019 9:12 pm

Jerme wrote:Alright, please report back with the result, so that either we know its fixed, or to find out possibly other solutions.


Doublechecked my password, it doesn't have any of those characters.
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Re: Sign in with Steam bugged?

Postby Jerme » Wed Jan 09, 2019 11:10 pm

Have you tied logging in using your ToS account password, only checked it atm?
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Re: Sign in with Steam bugged?

Postby Tiltedcomedian » Thu Jan 10, 2019 8:18 am

Jerme wrote:Have you tied logging in using your ToS account password, only checked it atm?


Tried both.
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Re: Sign in with Steam bugged?

Postby Jerme » Thu Jan 10, 2019 11:04 pm

Could you screenshot the window (without havign the password typed in) for me? Does it say "type in your password for tiltedcomedian"? Or something else?
What happens when you try to login to the game using the normal username/password boxes?
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Re: Sign in with Steam bugged?

Postby Tiltedcomedian » Fri Jan 11, 2019 11:22 pm

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Re: Sign in with Steam bugged?

Postby Jerme » Sat Jan 12, 2019 1:28 am

Then this looks like a character is in your password that Flash cannot display, or masks, which changes the passwordhash. I recommend to change your password into one, which doesn't use symbols, and try to login. Then you can slowly revert back to your old password, adding one character each time, so that you increase your password's security AND find out which character blocks the login for you.
Disclaimer: I try to abide by the game's softfilter and use the appropriate replacements, when I am using the forums. Those will be set in brackets. Example: [tarnation]
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