Appeal: WilliamDSlade

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Appeal: WilliamDSlade

Postby WilliamDSlade » Sun Jul 25, 2021 2:49 pm

Good afternoon. I have been away for a long while, lockdown has been boring and I wanted to login into ToS to play some games only to realise that I'm banned, I was informed that a data breach happened and my account was compromised, someone logged on it and left games massively, tanking my elo to 0 points, the same person also informed me that if you were away when the breach happened and logged on the game after October 2020 the game would force you to change the password, I don't have access to my email anymore, thus I can't change my password on forums (email is the only way I know to reset it).

I'm writing this appeal asking to change my permanent ban to one week ban because my account has 3 strikes, and hopefully I can change my password in the game after that. If there's a way to offer support to change my email I would appreciate

Thanks for reading

- The Banker.
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Re: Appeal: WilliamDSlade

Postby TrialBot » Sun Jul 25, 2021 10:40 pm

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Want all your reports filed against you? Put "All" in the body of the message.

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Re: Appeal: WilliamDSlade

Postby Jerme » Sun Jul 25, 2021 10:41 pm

Greetings,

we have a list of the compromised accounts when we encountered them. Yours is not on the list, so you might not have much chances, especially since there is the requirement to have a logged password change for breached accounts for them to be unbanned.
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Re: Appeal: WilliamDSlade

Postby Flavorable » Mon Jul 26, 2021 5:59 am

I highly suggest first and foremost, to go into the User Control Panel and to request a password reset. After that, we can look into what might be going on.

Please reply here once you've changed your password.
No reply to your support ticket after 15 business days? PM me with your ticket number.

You may PM me for clarifications on appeal verdicts, but keep in mind the verdict will not change.

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Re: Appeal: WilliamDSlade

Postby WilliamDSlade » Mon Jul 26, 2021 7:54 am

Hello, thank you for your response, but as I stated before, I don't have access to the email linked to my account anymore, someone tried to login multiple times with a wrong password and blocked it, Is there nothing I can do? :(
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Re: Appeal: WilliamDSlade

Postby Flavorable » Mon Jul 26, 2021 10:55 am

Do you still have a purchase receipt for the game as proof of ownership?
No reply to your support ticket after 15 business days? PM me with your ticket number.

You may PM me for clarifications on appeal verdicts, but keep in mind the verdict will not change.

Do you have 151+ games played and want to help rid the community of toxic players and gamethrowers? Join the Trial System today: https://www.blankmediagames.com/Trial/#start

Also, check out the Trial System Discord Server: https://discord.gg/K5SnyJS
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