Hello, I went to boot up the game tonight only to be met with a message saying I had been permanently banned for an inappropriate in-game name. I had no idea what it was talking about and was quite shocked to see that my account had been permanently banned with no warning or even a message saying I had been banned outside of the one that popped up when I tried to sign in via Steam. So, I went ahead and messaged the trialbot and apparently someone had reported me over the joke name "Gaxterminator" in a game where someone tried to push for a "pride theme" in the lobby (which is a name I didn't even intend to actually use for the match but the timer ran out before I could put my actual choice in, though I know that doesn't change the fact it is the name I ended up using).
The reporter apparently claims that I "want to get rid of all the gays", which is a ridiculous and baseless accusation (I should note that I am bisexual myself) as I did not act hateful towards any individual or group, nor did I harass or target anyone in-game or otherwise be unpleasant/disruptive, I just got on with the game as normal. The worst thing I said that match was calling my fellow townies idiots, which a lot of other people did (and seem to do every game). Now, I'll admit, in hindsight I can see how the name could be misconstrued as hateful but I'd have thought it was silly enough that no one would take it as a serious message of hate/homophobia or whatever and I had no ill-intent other than my disdain for themes in general (if someone had tried to push for a bug theme, I'd have named myself something like "FlySwatter" or "Roachxterminator", if the latter would even fit the character limit).
So, I could understand if I had received a suspension and a warning saying something like "Hey, names like that aren't allowed, don't ever do it again", but I hardly think it is remotely fair or appropriate for my entire account to be permanently banned over something so trivial when I wasn't even being hateful to anyone, disrupting the game, or throwing, etc. I have purchased both premium and coven and have invested over 280 hours into the game since 2015, I'm not some f2p troll who is just trying to get a rise out of people, I'm a genuine player who just wants to have fun and get back into the game after having not played for years. And so I would greatly appreciate it if the permanent ban could be lifted and I guess I'll be more thoughtful with my choice of name in the future and not pick a random name at whim while the timer runs down.
Thank you for taking the time to read this (sorry for the length) and consider my appeal!