Cleared account

Ask questions you may have about the game here.

Cleared account

Postby Yomimori » Wed May 15, 2019 2:02 am

Hello, i have a question.
After 2years break i logged in to my account, have same friend list so it's not like account was deleted or something similiar.
But i lost all skins, coins and achievements. Is it a way to get it back?
Yomimori
Newbie
Newbie
 
Posts: 2
Joined: Sat Jun 11, 2016 6:02 am

Re: Cleared account

Postby Jerme » Wed May 15, 2019 7:58 am

Usually no account loses any items, so its an odd case...
Do you possibly have another account and thus mistook the items with each other?
Disclaimer: I try to abide by the game's softfilter and use the appropriate replacements, when I am using the forums. Those will be set in brackets. Example: [tarnation]
Visit my role suggestions and give me feedback: http://www.blankmediagames.com/phpbb/viewtopic.php?f=27&t=28949

Visit the Testing Grounds
Occupation: A developers pain and joy (QA-fox), currently "hired" by Ralozey
User avatar
Jerme
Global Moderator
Global Moderator
 
Posts: 28197
Joined: Thu Apr 30, 2015 2:09 pm

Re: Cleared account

Postby Transcender » Wed May 15, 2019 8:56 am

this has happened before. The exact cause of this isn't known, but it could be an issue with the database... opinions?
User avatar
Transcender
Recruiter
Recruiter
 
Posts: 1714
Joined: Thu Jan 31, 2019 1:44 pm
Location: FULLY DESCENDED

Re: Cleared account

Postby Flavorable » Wed May 15, 2019 9:05 am

Google wrote:this has happened before. The exact cause of this isn't known, but it could be an issue with the database... opinions?

Actually, the only times this has happened, to my knowledge from all forum posts made about this, was people accidently logged in with the wrong account, or they accidently logged into the PTR instead.
No reply to your support ticket after 15 business days? PM me with your ticket number.

You may PM me for clarifications on appeal verdicts, but keep in mind the verdict will not change.

Do you have 151+ games played and want to help rid the community of toxic players and gamethrowers? Join the Trial System today: https://www.blankmediagames.com/Trial/#start

Also, check out the Trial System Discord Server: https://discord.gg/K5SnyJS
User avatar
Flavorable
Global Moderator
Global Moderator
 
Posts: 9339
Joined: Thu Apr 28, 2016 3:24 am
Location: Netherlands

Re: Cleared account

Postby Yomimori » Thu May 16, 2019 3:39 pm

I haven't any other account. Talked with my cousins and their accounts are fine, only my lost skins and achievements.
Yomimori
Newbie
Newbie
 
Posts: 2
Joined: Sat Jun 11, 2016 6:02 am


Return to Ask Questions

Who is online

Users browsing this forum: No registered users and 18 guests