Didn't recieve the bought bundle

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Didn't recieve the bought bundle

Postby Takii4 » Sun Mar 20, 2022 1:35 pm

I bought the 9.99 Web Premium + Coven and didn't recieve it even though the money from my bank account is missing, i wrote a ticket and got the Contact Me page copied and sent back to me.
Any ideas on how to handle it?
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Re: Didn't recieve the bought bundle

Postby EqsyLootz » Sun Mar 20, 2022 6:15 pm

Takii4 wrote:I bought the 9.99 Web Premium + Coven and didn't recieve it even though the money from my bank account is missing, i wrote a ticket and got the Contact Me page copied and sent back to me.
Any ideas on how to handle it?


Send an email to BMG with proof of purchase (I.E the reciept that is given) and they'll supply it to you manually. That happened to me before and that's how I fixed it.
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Re: Didn't recieve the bought bundle

Postby Takii4 » Sun Mar 20, 2022 11:55 pm

Ok so I created an inquiry by the Terminal3 and after a few hours the actual receipt came in as it was supposed to do and I was able to access the game. Thx Eqsy either way.
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