JahMakin wrote:Does anyone who is paid to care about this community actually care?
If so, who?
What's the average turnaround time on the helpdesk e-mail? (I sent one 10 days ago and still haven't received a response).
Two Global mods + TurdPile told me appeals were handled from oldest to newest and that bumping threads such that they are pushed to 'newer' results in them being handled later,
so why does the volunteer staff lie?
Is there any form of accountability present within this community?
Your first question: The Devs care and the Mods care, otherwise we wouldn't be doing what we're doing. Have you received an automated response? Did you send the e-mail to
support@blankmediagames.zendesk.com? Was it an e-mail in need of support (things like appeals tend to not get handled via the community manager, since he will just refer back to the forum, for example).
Second question: No one lied. Admins who can grant appeals (Naru and TP) both handle reports from the latest last reply (the bottom) to the newest last reply (the top). Sure, there can be an oversight, or someone can slip between the cracks, but aside from that, that's how appeals get handled.
Straight up denying appeals is sometimes handled more quickly.
Replying to appeals by staff that are there to clarify or ask questions, is done whenever staff finds it necessary.
Can you clarify how you think staff is lying about that when that is how things are normally handled?
No reply to your support ticket after 15 business days? PM me with your ticket number.
You may PM me for clarifications on appeal verdicts, but keep in mind the verdict will not change.
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