Unable to login my account

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Unable to login my account

Postby PatriciaLinda » Thu Jan 16, 2020 10:29 am

Hello everyone, i am PatriciaLinda, and i played Town of Salem since a long time ago (enough to play without purchasing the game). Right now i have this issue. Since this January 2020, i couldn´t connect to my account. It keeps saying is unable to login into servers. I changed my password, and still my account is unable to login. It just says "Error connecting to server. Please try again later". I´ve been trying since a week ago, everyday, and still nothing. Anyone know about this issue? it happens to anyone else?
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Re: Unable to login my account

Postby Jerme » Thu Jan 16, 2020 11:35 am

Recently (around 13 hours ago) the servers were kinda slow and partially unavailable. This should have calmed down now.
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Re: Unable to login my account

Postby PatriciaLinda » Thu Jan 16, 2020 11:55 am

No darling, still no use. The same messages still. And it´s been a whole week now.
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Re: Unable to login my account

Postby Jerme » Thu Jan 16, 2020 12:05 pm

Are you accessing atm the PTR ( http://www.blankmediagames.com/TownOfSa ... TestRealm/ ) Or the main game ( www.blankmediagames.com/TownOfSalem/ )?
The PTR is currently down, but the normal server is accessible.
Visit my role suggestions and give me feedback: http://www.blankmediagames.com/phpbb/viewtopic.php?f=27&t=28949

I tend to write small stories into my will and dislike Forgers and Janitors for removing them.

If you see a Grim Reaper called 'Zoroark', know that you might have encountered me.

Visit the Testing Grounds
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Re: Unable to login my account

Postby PatriciaLinda » Thu Jan 16, 2020 12:08 pm

I am at the main game, in the browser version. I don´t have steam.
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Re: Unable to login my account

Postby Jerme » Thu Jan 16, 2020 12:25 pm

Could clear your browsers cache and your flash cache and then retry logging in to the game?
Visit my role suggestions and give me feedback: http://www.blankmediagames.com/phpbb/viewtopic.php?f=27&t=28949

I tend to write small stories into my will and dislike Forgers and Janitors for removing them.

If you see a Grim Reaper called 'Zoroark', know that you might have encountered me.

Visit the Testing Grounds
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Re: Unable to login my account

Postby PatriciaLinda » Thu Jan 16, 2020 12:45 pm

No, nothing worked yet. I deleted cache, cookies, any kind of register, and refresh again. Still getting the same message. Even changing the language doesn´t work.
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Re: Unable to login my account

Postby Jerme » Thu Jan 16, 2020 1:26 pm

This is odd. Are you sure you aren't attempting to login to the PTR?
Visit my role suggestions and give me feedback: http://www.blankmediagames.com/phpbb/viewtopic.php?f=27&t=28949

I tend to write small stories into my will and dislike Forgers and Janitors for removing them.

If you see a Grim Reaper called 'Zoroark', know that you might have encountered me.

Visit the Testing Grounds
Occupation: A developers pain and joy (QA-fox), currently "hired" by Ralozey
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Re: Unable to login my account

Postby PatriciaLinda » Thu Jan 16, 2020 1:36 pm

i did from the links you gave me. And i can assure you is the main game. Im gonna try in both links then.

EDIT: I Tried both links, and changing languages. None of them worked. I know you told me the Public Test is down, but was worth the shot.
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Re: Unable to login my account

Postby Flavorable » Thu Jan 16, 2020 1:41 pm

Are you playing from home, or are you on a school network?
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Re: Unable to login my account

Postby PatriciaLinda » Thu Jan 16, 2020 1:44 pm

I am playing from my workplace. But doesn´t have a controlled network. I even tried using a VPN, but still nothing.

Edit: Crazy thought but i was wondering: If Blankmediagames is migrating the game to Unity, then the browser version is closed? Or migrating?
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Re: Unable to login my account

Postby Flavorable » Thu Jan 16, 2020 2:56 pm

PatriciaLinda wrote:I am playing from my workplace. But doesn´t have a controlled network. I even tried using a VPN, but still nothing.

Edit: Crazy thought but i was wondering: If Blankmediagames is migrating the game to Unity, then the browser version is closed? Or migrating?


No, it's working fine on our end. Are you sure your workplace didn't update/change their security and/or firewalls as to no longer allow browser-based games to get through the firewall?
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Re: Unable to login my account

Postby Jerme » Thu Jan 16, 2020 10:32 pm

The client will be replaced, thus the unity webclient will eventually be reached by the same link.
Visit my role suggestions and give me feedback: http://www.blankmediagames.com/phpbb/viewtopic.php?f=27&t=28949

I tend to write small stories into my will and dislike Forgers and Janitors for removing them.

If you see a Grim Reaper called 'Zoroark', know that you might have encountered me.

Visit the Testing Grounds
Occupation: A developers pain and joy (QA-fox), currently "hired" by Ralozey
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Re: Unable to login my account

Postby PatriciaLinda » Fri Jan 17, 2020 11:00 am

No, my network at workplace is not updated, and even with a VPN i can´t login. Maybe is the migration to Unity, i don´t know. Point is, i can´t play at all. I hope this issue will be solved soon. I missed this game a lot.
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Re: Unable to login my account

Postby Jerme » Fri Jan 17, 2020 5:00 pm

Have you tried accessing the game at home?
Visit my role suggestions and give me feedback: http://www.blankmediagames.com/phpbb/viewtopic.php?f=27&t=28949

I tend to write small stories into my will and dislike Forgers and Janitors for removing them.

If you see a Grim Reaper called 'Zoroark', know that you might have encountered me.

Visit the Testing Grounds
Occupation: A developers pain and joy (QA-fox), currently "hired" by Ralozey
User avatar
Jerme
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Re: Unable to login my account

Postby Dammm85 » Thu Jan 23, 2020 8:58 am

the same thing happens to me and I get Error connecting to server from January 21st, I tried what was proposed and nothing
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Re: Unable to login my account

Postby Jerme » Thu Jan 23, 2020 11:41 am

Have you tried clearing your cache?
Visit my role suggestions and give me feedback: http://www.blankmediagames.com/phpbb/viewtopic.php?f=27&t=28949

I tend to write small stories into my will and dislike Forgers and Janitors for removing them.

If you see a Grim Reaper called 'Zoroark', know that you might have encountered me.

Visit the Testing Grounds
Occupation: A developers pain and joy (QA-fox), currently "hired" by Ralozey
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Jerme
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Re: Unable to login my account

Postby Dammm85 » Fri Jan 24, 2020 5:15 am

for an unknown reason it started to work even though I didn't do anything now, so the problem is solved
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Re: Unable to login my account

Postby PatriciaLinda » Fri Jan 24, 2020 10:59 am

hello, just to say thank you for all your concern. Suddenly it worked. I changed again the password because the login itself asked me to do it. Then i could play again. Thank you all for your answers. I can play again. The thread can be closed now.

Kisses to everyone.
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