How to contact BMG?

[Transcender]

Do you have any way to verify that the old email is yours?

[Flavorable]

Do you have any way to verify that the old email is yours?

This is something for the Devs to figure out and verify, not you.

[Transcender]

Do you have any way to verify that the old email is yours?

This is something for the Devs to figure out and verify, not you.

I was asking if he did because if he did the devs can verify it
clearing up an issue earlier makes it faster later

[Bram]

Well the email may be invalid but as an example I own the gmAIL.com account attached to the name but not the gmIAL.com account if that counts for anything. It's not an exact example but it's close enough and yes, it's that stupid and shouldn't be that difficult to fix.

I made another account on that email when I was trying to figure it out however so I suggested a different email from the email that could be used. No response since then.

[Transcender]

Well the email may be invalid but as an example I own the gmAIL.com account attached to the name but not the gmIAL.com account if that counts for anything. It's not an exact example but it's close enough and yes, it's that stupid and shouldn't be that difficult to fix.

I made another account on that email when I was trying to figure it out however so I suggested a different email from the email that could be used. No response since then.

The issue is if you dont know it its hard to fix.

[Bram]

I do know the email attached to the account and I know it's invalid. I also know the email I emailed with which is the same email username but with the correct domain name. I also provided possible emails the account could be moved to if not the very email I emailed with (which would involve moving that account to a different email or disabling it). Just changing the account from @hmail.com to @gmail.com shouldn't be a difficult thing to do I wouldn't think. But 2 months later it still hasn't been done.

[Transcender]

I do know the email attached to the account and I know it's invalid. I also know the email I emailed with which is the same email username but with the correct domain name. I also provided possible emails the account could be moved to if not the very email I emailed with (which would involve moving that account to a different email or disabling it). Just changing the account from @hmail.com to @gmail.com shouldn't be a difficult thing to do I wouldn't think. But 2 months later it still hasn't been done.

Most people cant fix this and with the email backlog the devs havent gotten a chance to.

[Jerme]

Have you tried fixing your old emai laddress? As in if its not existant, create it and then retry?

[Bram]

It is not possible to create an email that matches the email used for my account because the domain name does not exist. I need someone to change it from whatever it is now to a valid email address.

To clarify: If I made the email "example123@gmail.com" and it didn't exist I could potentially create the email with the username "example123". But if the email is "example123@exampleabc.com" and exampleabc.com doesn't exist or allow me to create emails at that address then I can't make an email that matches the address used for the account.

[Jerme]

Some mailproviders allow you to create your own domain.

[Transcender]

Some mailproviders allow you to create your own domain.

some website creator tools too.

[Bram]

It's actually that the domain used to exist and is a registered domain however the domain is no longer usable. It's owned by a company that was bought by another company. It might actually be easier to just say what email I used than explain it like this anyways. Same problem though. I have the email at the new domain but the one that this account is registered to is that old domain that is unusable. If it's possible to make an email with that domain, I'm pretty sure it isn't but if it is and someone can direct me on how to do that I'll give it a try.

[Bram]

Of course it would be a lot easier to just have someone fix this issue already it has been 2 months now.

[Flavorable]

Of course it would be a lot easier to just have someone fix this issue already it has been 2 months now.

We've sent another notification to the community manager, not much more we can do at the moment.

[Bram]

Still nothing. So there's one person in charge of all the emails? And it takes over 2 months to fix an issue like a broken email? And nobody on this board has the power to fix this?

[Flavorable]

Still nothing. So there's one person in charge of all the emails? And it takes over 2 months to fix an issue like a broken email? And nobody on this board has the power to fix this?

Yes, there is only one community manager. And there were a lot of incoming e-mails. Technically, your case isn't taking over 2 months to fix, because your e-mails got ignored at first because of the large amount of e-mails you sent, making them spamfiltered by the Devs' inbox. And while the backlog is most certainly unfortunate for everyone who sent an e-mail, you flooding their inbox with a large amount of e-mails definitely did not help.

[Bram]

I still have yet to receive a response for a seemingly very easy to fix issue in changing the email on my account. The amount of time this has taken is completely unreasonable. There's really no excuse for it taking this long.

[PrincessKira]

I still have yet to receive a response for a seemingly very easy to fix issue in changing the email on my account. The amount of time this has taken is completely unreasonable. There's really no excuse for it taking this long.

At least you were able to get in touch with them. Took me 2 months to realize that such a thing as automated reply even exists. Had to send about 8 messages to finally get an automated reply... arrived a week after sending the message. Only 1 of them. So yeah, good luck, I have basically emailed them with the same request and it has also been over 2 months now. I'm with you on this one.

[Bram]

Except they responded on October 7 and it is now December 16 and they have yet to just switch the email from the broken one to one that works. I feel like something like that should take a day to fix but nobody is doing it. Apparently only one person has the access to do this and they've already been pinged to do it and haven't months later? It doesn't make sense.

[Jerme]

I believe your Mails got lost, as they were moved into the spam folder.

[Bram]

I sent an email from another email account that I want the email on the account changed to. It should not be filtered as spam. But even if it was, someone did inform the guy checking these emails and tell them that this was an unresolved issue for months, right?

[Jerme]

We have done that multiple times.

[Bram]

This issue is still preventing me from playing the game. I can't post on the ban appeal forums to get my account back because they say I need to post on the account I can't post on because the email is invalid. It has been 4 months+ now.

[Bram]

I remember someone here said they could change the email on my forums account but not my actual account. If someone could do that and change the domain to @gmail.com so I can actually verify the forums account and post, that might be enough to fix it. It's ridiculous that there's only one person in charge of all the emails and they likely have other work too if they haven't fixed the issue in 4+ months. They have been pinged multiple times to know this problem exists and needs to be fixed and it's a problem that is very easy to fix I Would assume as well if it's just changing one letter in the email account attached to the account. I'll also try DMing whoever it was again... I really need this fixed asap

[Jerme]

Just keep in mind that if/when the ban of your account is valid, then an appeal would lead to nothing as well and gets denied.