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Account Frozen
Posted:
Wed Jul 10, 2019 6:07 am
by xolto
I purchased Town of Salem and my account is frozen despite having it on my steam account. I may have linked the Town of salem account to another steam account but that account is no longer in my possession. Can anyone help me with this issue?
Re: Account Frozen
Posted:
Wed Jul 10, 2019 10:45 am
by Jerme
May I know why that other account would not be in your possession anymore?
Re: Account Frozen
Posted:
Wed Jul 10, 2019 12:08 pm
by xolto
That account has been hijacked and has a ban, quite a long time ago (2016). The account now is restricted due to the hijackers using the account to commit fraud.
Re: Account Frozen
Posted:
Wed Jul 10, 2019 1:35 pm
by Jerme
I've given the devs a heads up about your trouble. Lets see what can be done.
Re: Account Frozen
Posted:
Wed Jul 10, 2019 1:55 pm
by shapesifter13
If you send us an email at
Info@BlankMediaGames.com with your username, and a link to both Steam profiles, from the email used to create the game account we should be able to get you fixed up.
Re: Account Frozen
Posted:
Wed Jul 10, 2019 4:45 pm
by xolto
I have send the email just now.
Re: Account Frozen
Posted:
Sat Jul 13, 2019 1:57 am
by xolto
How long does it usually take for the staff to acknowledge the email?
Re: Account Frozen
Posted:
Sat Jul 13, 2019 2:17 am
by Flavorable
xolto wrote:How long does it usually take for the staff to acknowledge the email?
After you've replied to the automated e-mail you receive after e-mailing them the first time, it takes 3-5 working days.
Re: Account Frozen
Posted:
Mon Jul 22, 2019 1:06 am
by xolto
Hello there, I have not recieved a reply from the email for a week, and i still continue to have this problem...
Re: Account Frozen
Posted:
Mon Jul 22, 2019 2:03 pm
by Jerme
Did you reply to an automatic reply sent to you?
Re: Account Frozen
Posted:
Tue Jul 23, 2019 5:25 am
by xolto
I double checked the email and can confirm that I had reply to the automatic email.
Re: Account Frozen
Posted:
Tue Jul 23, 2019 11:29 am
by Jerme
I've given our community coordinator a heads up, I hope he will get back to you soonish.
Re: Account Frozen
Posted:
Tue Jul 23, 2019 1:08 pm
by xolto
Alright, Thanks for your help Jerme!