Account is freshly new although it shouldn't be

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Account is freshly new although it shouldn't be

Postby Sitygas99 » Tue Dec 26, 2023 4:08 pm

Hey there beautiful people,

I used to play on this account "sitygas99", played quite a lot since like last November, quit less than half a year ago, tried logging in today and all the stuff on the account is gone, so I've got few questions.

1. Can this be a thing or did I forget some kind of account login and this is an account I created last year as well, but did not use?
2. If this is a thing, is there any way to recover all the stuff?
3. After what amount of no play time does the account stuff get deleted?

I lost the access to play the game (got to pay $4,99 or whatever again), lost all the friends on the friend list, lost the ranks and matches played, achievements as well, lost all the skins I had and so on.

Thanks in advance beautiful people.
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Re: Account is freshly new although it shouldn't be

Postby Flavorable » Sat Dec 30, 2023 11:58 am

I checked out the account and it seems just fine to me. It shows the account being a premium account, holding 2000 Town Points (thus being a premium account) and 3740 Merit Points.

Now personally, I cannot check your friendslist or owned items e.t.c., however, I can tell you that we do not delete accounts, items, friends lists, e.t.c.

Your best bet would be to contact support@blankmediagames.zendesk.com, attach the receipt for the game (as proof of ownership) and maybe they can check a bit deeper for you.
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