Lost account password, need help.

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Lost account password, need help.

Postby amazinghom » Thu Oct 07, 2021 8:33 pm

Hi, I'm asking for a friend here.

My friend with the account (MacReturned) lost his password and forgot his verification email. He says he remembers his old password before he changed it but can't remember the new one. He is worried that he might not be trusted. He said he can prove it by giving his old password and his most commonly used nickname in ToS. Can an admin help him please? If it's possible he'd like to talk to an admin through PMs (private messages).


Also here's proof that I'm his friend.
Last edited by amazinghom on Thu Oct 07, 2021 9:01 pm, edited 1 time in total.
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Re: Lost account password, need help.

Postby Jerme » Thu Oct 07, 2021 10:03 pm

Greetings,

please note that a user has to provide a proof ownership of their account in order to be helped with. The best proof would be to have still access to their e-mailaddress that they created the account with, or access to a linked service (Steam or Facebook), if thats done. Additionally would receipts of purchases count as sufficient proof as well.
Passwords to an account does not suffice as enough proof and the commonly chosen name ingame is public info, so this would not suffice either.

The process of getting that account fixed would be to message support@blankmediagames.zendesk.com to get this sorted out, but the proof ahs to be provided, otherwise you cannot be helped.
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Re: Lost account password, need help.

Postby amazinghom » Thu Oct 07, 2021 11:45 pm

Oh ok then, may I know which email is linked to this account? He forgot the email and has tried many emails of his but none of them was the one. For privacy, please sensor some letters in between but try to make it identifiable
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Re: Lost account password, need help.

Postby MacReturned » Fri Oct 08, 2021 10:03 pm

OMG, GOOD NEWS. I FOUND MY ACCOUNT BACK. SUDDENLY REMEMBERED THE PASSWORD.

I was literally so scared that I would've lost my account there... Holy moly macaroni. Glad to be back. thanks to @amazinghom for trying to help
Spoiler:
YOU CALL THIS RESISTING ARREST? WE CALL THIS A DIFFICULTY TWEAK.

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Re: Lost account password, need help.

Postby Jerme » Mon Oct 11, 2021 10:38 pm

Welcome back, Mac.
@amazinghorn: We are not allowed to share the infromation of linked Mailaddresses.
@Mac: You can check your ucp to see the Mailaddress linked to your account, so you can remember that.
Disclaimer: I try to abide by the game's softfilter and use the appropriate replacements, when I am using the forums. Those will be set in brackets. Example: [tarnation]
Visit my role suggestions and give me feedback: http://www.blankmediagames.com/phpbb/viewtopic.php?f=27&t=28949

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