[GAME] Why does the PTR say 'Disconnected'?

Search here before posting your questions

[GAME] Why does the PTR say 'Disconnected'?

Postby LevinSnakesRise » Mon Nov 02, 2015 2:26 am

A lot of users are complaining of the PTR saying 'Disconnected' and not knowing why this is.

The reason is because the PTR and the live version of the game are two separate things. Stuff you own in the live version isn't transferred over to the PTR, except for account login information.

The PTR and live versions both keep your login information the same, but they do not sync any changes to account information from the live version to the PTR version, and in this way, they are separate.

If you change your password on the live version, the PTR will try to sign you in with your new login from live, but will result in the 'Disconnected' message. The lack of a sync is the reason for this.


Things to note;
  • Changing your password back should fix this issue, but isn't guaranteed.
  • The only way the PTR can be synced is if the PTR version's user database is manually synced by the developers to the live version's user database, updating each user's login information for them to login to PTR.
  • You can create a new account and then connect to PTR and be in the same position you'd be in on the PTR on your normal account.
I'm the Admin for BlankMediaGames however I am not an employee and cannot reset your password or change your email.
Please email the Developers below to open a ticket and have them assist you;
support@blankmediagames.zendesk.com


Image . Image
Image | Image
(I do not handle appeals outside of the Appeals forum, including via PMs, Discord Messages, and the like. Please do not contact me about your appeal. My appeal decisions are final. Thank you.)
User avatar
LevinSnakesRise
Site Admin
Site Admin
 
Posts: 16788
Joined: Thu Aug 07, 2014 9:45 pm
Location: USA

Return to Frequently Asked Questions

Who is online

Users browsing this forum: No registered users and 2 guests

cron