Mobile password change error

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Mobile password change error

Postby 128ajb » Wed Dec 09, 2020 8:15 am

I can’t play the game on mobile anymore because it requires a password change. Not a huge deal because I can just change it, right? Wrong. It will not let me change the password. I am entering my password correctly, and following the password change rules of the capitals, numbers, and the stupid special character, but the app will not let me log in.
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Re: Mobile password change error

Postby Flavorable » Wed Dec 09, 2020 8:31 am

What error are you getting when trying to change your password?
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Re: Mobile password change error

Postby 128ajb » Wed Dec 09, 2020 8:36 am

It doesn’t give affirmation that the password was actually changed successfully, and when it closes the window and I try to log in again, it doesn’t work. I have tried doing a password reset by putting my password wrong so I can change it that way, and my email that is associated with the account, says it isn’t. I tried my other email, and it also didn’t work.
Edit: after checking my emails and history from that, I have confirmed I am using the right email to reset my password.
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Re: Mobile password change error

Postby 128ajb » Wed Dec 09, 2020 8:44 am

Fixed the problem. I was mistyping the old password. Thanks for the speedy reply!
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Re: Mobile password change error

Postby Flavorable » Wed Dec 09, 2020 8:52 am

Great! Glad you fixed it! Will be moving this to Not Bugs then.
No reply to your support ticket after 15 business days? PM me with your ticket number.

You may PM me for clarifications on appeal verdicts, but keep in mind the verdict will not change.

Do you have 151+ games played and want to help rid the community of toxic players and gamethrowers? Join the Trial System today: https://www.blankmediagames.com/Trial/#start

Also, check out the Trial System Discord Server: https://discord.gg/K5SnyJS
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