"Upgrade game"

[Syara]

Hello,

I purchased the Coven expansion and the premium web version of the game almost a year ago, but today, when logging in after a long time, it says I don't have those expansions

What should i do?

[Jerme]

Are you sure you are logged into the correct account?
Your current accountstatus does indeed say you do not own Coven with "Syara"

[Syara]

Hello,

The Steam mail says the name of the account is "Syarapyak", but when i try to log in into Blankmedia it says the username is unknown. Syara is in fact the only username i remember using...

[Jerme]

the account "Syarapyak" does not seem to exist. Have you linked your Steamaccount with a ToS-account and can access it using the login with Steam functionaltiy of that?

[Syara]

Yes, i have played several times from the webpage having bought the Coven expansion through Steam...
The issue just happened today (again, i've not played in like 8 months? but before that i would play without issue)

[Jerme]

Did you click the green "login with Steam"-button on your Steamclient? Only after hitting that one the Coven is unlocked for your account. If you do not have the ToS Steamclient, then the Coven expansion itself is not enough for you to unlock it via Steam.

[Syara]

It's okay i remembered i linked steam to another account and the login to it...

Sorry for disturbing!

[Jerme]

Did it now work then for you?

I'll move this to not bugs.