Unable to login after game froze the game before.

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Unable to login after game froze the game before.

Postby 3thanG123 » Tue Oct 19, 2021 7:42 pm

Hi, I'm unable to login to my account and the game freezes and goes unresponsive when I try. This started happening after everything froze in a game today, I was given the error "Disconnected. An existing connection was forcibly closed by the remote host.". After that happened I have been unable to log in to the game.

https://youtu.be/kQqCoLj8ciQ
https://youtu.be/MJHuhj4PwPg

Any help would be appreciated. thanks!
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Re: Unable to login after game froze the game before.

Postby LevinSnakesRise » Tue Oct 19, 2021 7:58 pm

Rackspace, the server host, is having an outage with their Dallas datacenter, and therefor is affecting Town of Salem and others who rely on RackSpace at the moment. Currently there's no ETA for a fix, but RackSpace is currently working on it.
Please contact BMG with any questions regarding your account issues;
support@blankmediagames.zendesk.com

Thanks.
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Re: Unable to login after game froze the game before.

Postby 3thanG123 » Wed Oct 20, 2021 10:37 am

Ah, fair enough then. I'll just wait it out.
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