Game Froze at 0 Seconds 9.21.21

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Game Froze at 0 Seconds 9.21.21

Postby DNBN » Tue Sep 21, 2021 6:56 pm

Bug report subject is in the title and I have the screenshot but there is no option to upload on these forums. Can I just give you other info instead so you can find it in your logs?
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Re: Game Froze at 0 Seconds 9.21.21

Postby DNBN » Tue Oct 19, 2021 7:00 pm

Following up. Did I lose elo because of the random disconnect from the game?
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Re: Game Froze at 0 Seconds 9.21.21

Postby LevinSnakesRise » Tue Oct 19, 2021 8:16 pm

The server went down due to the host provider, RackSpace, having issues with their Data Center in Dallas. Anytime the server goes down, a game does not get recorded, therefor you would not lose ELO.
Please contact BMG with any questions regarding your account issues;
support@blankmediagames.zendesk.com

Thanks.
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