DISCONNECTING

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DISCONNECTING

Postby Oikawa1 » Wed Sep 08, 2021 3:29 pm

I´M DISCONECTED EVERY TIME I TRY TO PLAY THIS GAME, JUST FREEZE WHEN IT´S 0 OR EVEN BEFORE, I CANT PLAY AND DON´T KNOW HOW TO FIX IT, AND THE SUPPORTERS TOO BECAUSE, A LOT OF PEOPLE HAVING THIS PROBLEM AND NO ONE FIX
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Re: DISCONNECTING

Postby LevinSnakesRise » Thu Sep 09, 2021 8:26 am

Moderator Message: Moved from Ask Questions to Bug Reports (likely moved to Not Bugs shortly after).


Hello there. Apologies for the trouble you're experiencing.

Unfortunately there hasn't been any server issues since your post as of 5:29 PM EST on September 8th. This points towards an internet connection issue on your side of things.

Make sure you're Wifi Connection isn't getting interference, and definitely run a SpeedTest to see if you're getting the most out of your Internet Service Provider (ISP). If you can, try using a wired connection instead, as that will give a serious boost compared to Wifi. Also make sure you give your router a restart, this should help any issues in regards to connection problems for both Ethernet and Wifi.

Cheers!
Please contact BMG with any questions regarding your account issues;
support@blankmediagames.zendesk.com

Thanks.
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