Shop Bug
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Shop Bug
by ValarSloth » Wed Nov 27, 2019 12:35 pm
I used the merits to purchase the infernal portal, but upon the reduction of my merits, no such item appeared in my customisation options. I would like to know if I can get my merits back or receive the purchase I made.
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Re: Shop Bug
by Jerme » Wed Nov 27, 2019 1:23 pm
Do you have any screenshots by chance?
Have you tried relogging?
Are you using the flash client (browser) or the unity client (Steam, Mobile)?
Have you tried relogging?
Are you using the flash client (browser) or the unity client (Steam, Mobile)?
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Re: Shop Bug
by ValarSloth » Sat Nov 30, 2019 5:01 pm
This happened on the browser version of TOS, I did try relogging and clearing my cache, both did not work. I unfortunately don't have any screenshots on this bug.
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Re: Shop Bug
by Jerme » Sun Dec 01, 2019 9:08 am
Is the item still displayed in the shop for you as available?
Have you checked your house skins, for one that wasn't there before and thus might have misclicked and bougt a different one?
Have you checked your house skins, for one that wasn't there before and thus might have misclicked and bougt a different one?
Disclaimer: I try to abide by the game's softfilter and use the appropriate replacements, when I am using the forums. Those will be set in brackets. Example: [tarnation]
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Re: Shop Bug/purchase issue
by patron101 » Fri Dec 06, 2019 9:06 am
I made a purchase for one of the deals about 24 hours ago now and I still never got the items, everytime I log in it tells me the purchase was successful (which it was) but that it didn't give me the items, to relog, I've reloged like 15 times
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Re: Shop Bug
by LitTacoo » Sun Dec 08, 2019 11:25 pm
Same happens and he developers won't contact me back and are being usless. If anyone can help please do.
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Re: Shop Bug
by Flavorable » Mon Dec 09, 2019 5:29 pm
LitTacoo wrote:Same happens and he developers won't contact me back and are being usless. If anyone can help please do.
There is currently a backlog of about 3-4 weeks, so you'll have to be patient.
Just be sure to reply to the automated email you should have received.
No reply to your support ticket after 15 business days? PM me with your ticket number.
You may PM me for clarifications on appeal verdicts, but keep in mind the verdict will not change.
Do you have 151+ games played and want to help rid the community of toxic players and gamethrowers? Join the Trial System today: https://www.blankmediagames.com/Trial/#start
Also, check out the Trial System Discord Server: https://discord.gg/K5SnyJS
You may PM me for clarifications on appeal verdicts, but keep in mind the verdict will not change.
Do you have 151+ games played and want to help rid the community of toxic players and gamethrowers? Join the Trial System today: https://www.blankmediagames.com/Trial/#start
Also, check out the Trial System Discord Server: https://discord.gg/K5SnyJS
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Re: Shop Bug
by Jerme » Sun Dec 22, 2019 2:46 pm
The devs haven't given up on thsi game, they are simply busy with getting the game fixed, I apologize for the dismay.
Disclaimer: I try to abide by the game's softfilter and use the appropriate replacements, when I am using the forums. Those will be set in brackets. Example: [tarnation]
Visit my role suggestions and give me feedback: http://www.blankmediagames.com/phpbb/viewtopic.php?f=27&t=28949
Visit the Testing Grounds
Occupation: A developers pain and joy (QA-fox), currently "hired" by Ralozey
Visit my role suggestions and give me feedback: http://www.blankmediagames.com/phpbb/viewtopic.php?f=27&t=28949
Visit the Testing Grounds
Occupation: A developers pain and joy (QA-fox), currently "hired" by Ralozey
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