Frozen account

[Fedaskyn]

After a long time of inactivity i wanted to replay the game cause it brings up memories and i really enjoy playing it, but when i tried to log in my account i see a report where it says that my account has been frozen due to a steam refund. Now the problem is that i never had the game on steam and i never linked any steam account to my TOS account... how can i get my old account back ?


photo of the report: https://imgur.com/obZPlUR

[Flavorable]

Did you ever play on another person's computer and perhaps accidently link it to their Steam account?

Either way, the only way to establish this is to do as the pop up says and e-mail the Devs at the given e-mailaddress.

[Fedaskyn]

I tried to e-mail them as it is said in the report (before posting this thread), but they never gave me a reply so here i am... also i changed my pc last winter, but no other pc involved. (never linked any steam account on any of these 2 PCs)

[Flavorable]

Response time from the Devs is usually 3-5 working days, but due to a backlog, the response time is longer at the moment.

[Jerme]

The freeze only happens when your account got linked to Steam afaik, thus either you did it and forgot, or someone else linked it. I could inquire which Steam ID is linked to your account.