ABnormal disconnection

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ABnormal disconnection

Postby Opsgh0st » Mon Sep 27, 2021 10:51 pm

im a new player to this game ive tried to join 50+ games and havent been able to play a single one due to "Abnormal disconnection" or "Remote host" id love to try this game please fix soon
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Re: ABnormal disconnection

Postby Flavorable » Tue Sep 28, 2021 2:26 am

You will need to contact support@blankmediagames.zendesk.com with answers to the following questions:

"Are you using web, Steam, or mobile? Are you on Mac, PC, iOS, or Android? Are you on a 32 bit OS? Are you using a VPN? What were you doing when it occurred? Was it in a game, or on a different screen like customization/shop/party/lobby/etc?

Mobile

Are you on Wi-Fi or mobile data?

For mobile users it should send us an automatic bug report.

Steam

Steam users could you turn on player logs in your settings, and post your player logs if this happens again?

Web

If this happens again could you click the F12 key, go to the console tab, and post that information here?"

Keep in mind when sending the logs to support, to put them in a text file, and not just copy/paste them.
No reply to your support ticket after 15 business days? PM me with your ticket number.

You may PM me for clarifications on appeal verdicts, but keep in mind the verdict will not change.

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