You must upgrade your account to premium to continue play

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You must upgrade your account to premium to continue play

Postby itaicool » Sat Apr 10, 2021 2:36 am

So I just got this popup when I entered the game, as you can see from my join date I was playing before the pay to play so I should be grandfathered anyway but I also bought web premium before that anyway and have the coven expansion... So yeah I have no idea why it shows me this message, I can continue playing normally but I just find it strange this message appear to me when I log in my account
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Re: You must upgrade your account to premium to continue pla

Postby LevinSnakesRise » Sat Apr 10, 2021 10:35 pm

Do you have an alternate account you have on-hand by chance, and might be logging into it instead? We can see you have Coven, so there's no reason you should be getting this message.

Let me know and I'll see if the Devs can see anything on their end.

Cheers!
I am an Administrator for BlankMediaGames, however I cannot reset your password, change your email, etc.
Please email the Developers below to open a ticket and have them assist you;
support@blankmediagames.zendesk.com


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Re: You must upgrade your account to premium to continue pla

Postby itaicool » Sun Apr 11, 2021 4:09 am

LevinSnakesRise wrote:Do you have an alternate account you have on-hand by chance, and might be logging into it instead? We can see you have Coven, so there's no reason you should be getting this message.

Let me know and I'll see if the Devs can see anything on their end.

Cheers!


No its my only account, it doesn't actually prevent me from playing its just a visual bug I guess

It already happened to me twice and it only started in the recent couple days

Edit: if it happen again I will screen shot and post here
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Re: You must upgrade your account to premium to continue pla

Postby itaicool » Tue Apr 13, 2021 9:44 am

Hi again LevinSnakesRise, the issue I described just occured to me upon logging in just now, here is the link to the gyazo screenshot I have taken of the issue https://gyazo.com/243ccd11fb3bd2954a86eb7d93668f3c

As I stated I have already purchased both web premium and the coven expansion so this indeed seem to be some kind of bug.
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Re: You must upgrade your account to premium to continue pla

Postby LevinSnakesRise » Tue Apr 13, 2021 7:21 pm

I have alerted the Devs. Thank you for letting me know.
I am an Administrator for BlankMediaGames, however I cannot reset your password, change your email, etc.
Please email the Developers below to open a ticket and have them assist you;
support@blankmediagames.zendesk.com


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Re: You must upgrade your account to premium to continue pla

Postby LevinSnakesRise » Tue Apr 13, 2021 11:33 pm

Update: Achilles has stated you shouldn't see this again.

If you do, please let us know.

Thanks!
I am an Administrator for BlankMediaGames, however I cannot reset your password, change your email, etc.
Please email the Developers below to open a ticket and have them assist you;
support@blankmediagames.zendesk.com


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(I do not handle open appeals outside of the Appeals forum. This includes via PMs, Discord Messages, and the like. Please do not contact me about your appeal.)
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Re: You must upgrade your account to premium to continue pla

Postby itaicool » Thu Apr 15, 2021 4:23 am

Hello, the issue is still not resolved as I had this happen to me again now https://gyazo.com/1a299eb1b0f082edb6af96f99c52263d

I could live with it Im just wondering why it thinks my account have not purchased stuff.
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Re: You must upgrade your account to premium to continue pla

Postby LevinSnakesRise » Thu Apr 15, 2021 1:39 pm

I've let them know again. Will keep you posted on any updates.
I am an Administrator for BlankMediaGames, however I cannot reset your password, change your email, etc.
Please email the Developers below to open a ticket and have them assist you;
support@blankmediagames.zendesk.com


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(I do not handle open appeals outside of the Appeals forum. This includes via PMs, Discord Messages, and the like. Please do not contact me about your appeal.)
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