Chemist1422 wrote:Will people who changed their passwords after the announcement have to change it again?
Achilles wrote:Chemist1422 wrote:Will people who changed their passwords after the announcement have to change it again?
Most likely yes. The only way to be sure an account wasn't compromised will be to force a password reset through the registered email to the account. I realize some users may have used a fake email or lost their registered email to their accounts but we don't believe there is any other way to insure the integrity of accounts after the breach. Our community manager will respond to emails and help anyone he can that has proof of their account (valid receipts or Steam link proof for example). If an account has never made any kind of purchase and doesn't have a valid email registered to the account it will end up lost unfortunately but there isn't much else we can do about the scenario. Users should start making sure their account has a valid registered email. They should be able to update their email through the forums.
Technetium wrote:So, the setup is, in order to perform a password reset when this happens, it will be via an email sent to the address associated with the account? Do I have that right?
Phone0Ix wrote:Achilles wrote:Chemist1422 wrote:Will people who changed their passwords after the announcement have to change it again?
Most likely yes. The only way to be sure an account wasn't compromised will be to force a password reset through the registered email to the account. I realize some users may have used a fake email or lost their registered email to their accounts but we don't believe there is any other way to insure the integrity of accounts after the breach. Our community manager will respond to emails and help anyone he can that has proof of their account (valid receipts or Steam link proof for example). If an account has never made any kind of purchase and doesn't have a valid email registered to the account it will end up lost unfortunately but there isn't much else we can do about the scenario. Users should start making sure their account has a valid registered email. They should be able to update their email through the forums.
A friend of mine wasn't able to log in to the forums because account was inactive while he got Coven and stuff. Is it possible the email ended up being non valid after being valid for a while?
Achilles wrote:Phone0Ix wrote:Achilles wrote:Chemist1422 wrote:Will people who changed their passwords after the announcement have to change it again?
Most likely yes. The only way to be sure an account wasn't compromised will be to force a password reset through the registered email to the account. I realize some users may have used a fake email or lost their registered email to their accounts but we don't believe there is any other way to insure the integrity of accounts after the breach. Our community manager will respond to emails and help anyone he can that has proof of their account (valid receipts or Steam link proof for example). If an account has never made any kind of purchase and doesn't have a valid email registered to the account it will end up lost unfortunately but there isn't much else we can do about the scenario. Users should start making sure their account has a valid registered email. They should be able to update their email through the forums.
A friend of mine wasn't able to log in to the forums because account was inactive while he got Coven and stuff. Is it possible the email ended up being non valid after being valid for a while?
Due to a bug a long time ago in the past there are some accounts that have no registered email. We are hoping to work on specialty code to handle these accounts and help them get a valid email setup. They can email us ahead of time to get help setting one up as well, but response time may take a while. As you could imagine we are getting a lot of emails requesting account deletion and other information about what happened so emails are backed up.
williewest wrote:Any possibility in the future of setting up a secure security questions system so people will be able to prove ownership of an account they might have lost access to or has outdated email, lost password, etc.?
Achilles wrote:williewest wrote:Any possibility in the future of setting up a secure security questions system so people will be able to prove ownership of an account they might have lost access to or has outdated email, lost password, etc.?
Yeah this would be a great add in the future.
Achilles wrote:williewest wrote:Any possibility in the future of setting up a secure security questions system so people will be able to prove ownership of an account they might have lost access to or has outdated email, lost password, etc.?
Yeah this would be a great add in the future.
Flavorable wrote:Achilles wrote:williewest wrote:Any possibility in the future of setting up a secure security questions system so people will be able to prove ownership of an account they might have lost access to or has outdated email, lost password, etc.?
Yeah this would be a great add in the future.
Tiny thing, Josh. If I log in and click on "Return to index page" it logs me back out.
Not sure if it was just bad timing on my part, or if there's some kind of relay issue.
TurdPile wrote:Flavorable wrote:Achilles wrote:williewest wrote:Any possibility in the future of setting up a secure security questions system so people will be able to prove ownership of an account they might have lost access to or has outdated email, lost password, etc.?
Yeah this would be a great add in the future.
Tiny thing, Josh. If I log in and click on "Return to index page" it logs me back out.
Not sure if it was just bad timing on my part, or if there's some kind of relay issue.
Read the first post, I made a mention of this
Achilles wrote:will be looking to migrate to a newer forum technology as a long term solution.
NekroG wrote:so i cant login via steam anymore how do I reconnect the account to steam?
Achilles wrote:Chemist1422 wrote:Will people who changed their passwords after the announcement have to change it again?
Most likely yes. The only way to be sure an account wasn't compromised will be to force a password reset through the registered email to the account. I realize some users may have used a fake email or lost their registered email to their accounts but we don't believe there is any other way to insure the integrity of accounts after the breach. Our community manager will respond to emails and help anyone he can that has proof of their account (valid receipts or Steam link proof for example). If an account has never made any kind of purchase and doesn't have a valid email registered to the account it will end up lost unfortunately but there isn't much else we can do about the scenario. Users should start making sure their account has a valid registered email. They should be able to update their email through the forums.
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